Open “Imaging Devices” and confirm if Logitech C925e is listed.If not listed:.You can access Device Manager by a) hitting the Windows Start then b) typing “Device Manager” in the search bar to the right of the start icon.Device Manager in the Windows Operating Systems.For Windows, open Device Manager to check that the Windows driver is properly installed.

If C925e is connected through a USB hub or extender, try plugging directly into USB port:Some external hubs or extenders may not have adequate power or specifications to support C925e.Try a different computer:Does the C925e work fine on another system?.Try a different USB port:Sometimes a USB port on the host computer running the video conferencing software may have an issue.Check your setup:Are all cables and connections plugged in tightly?.If you have plugged C925e into a USB port, and even after several minutes the device is not recognized in the system or not showing up in your applications, please try the following to ensure whether it is a connection issue rather than problems with your hardware:

Logitech camera c925e